PRIVACY POLICY
Last updated: March 9, 2026
1. Scope
This Privacy Policy explains how ONE UP GIG SERVICES, INC., doing business as Sponsorship Manager ("Sponsorship Manager", "we", "our", or "us") collects, uses, stores, and discloses personal information when you use our website, application, and related services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following categories of information.
Account and Profile Information
Information you provide when creating an account or profile, including:
- Name
- Email address
- Company or organization name
- Login credentials
Business Data Provided by Users
The Service allows users to upload, store, and manage business-related information including:
- Sponsors
- Contacts
- Deals
- Deliverables
- Invoices
- Notes
- Uploaded files and documents
Users retain ownership of the business data they upload or create within the Service.
By uploading information to the Service, users represent that they have the necessary rights or permissions to store and process that information within the platform.
Sponsorship Manager processes this information solely for the purpose of providing and operating the Service and does not claim ownership of user-provided business data.
Users are responsible for ensuring that any information uploaded to the Service, including sponsor information, contracts, or brand materials, does not violate confidentiality obligations, privacy rights, or applicable laws.
Sponsorship Manager acts solely as a software platform for managing sponsorship relationships and business workflows. We are not a party to sponsorship agreements, contracts, negotiations, or financial arrangements between users and third parties, and we are not responsible for disputes or outcomes related to those relationships.
Payment and Billing Information
If you subscribe to a paid plan, payment processing is handled by third-party payment processors.
We may receive limited billing metadata including:
- Subscription plan
- Payment status
- Transaction identifiers
We do not store full payment card details.
Technical and Usage Information
We may automatically collect technical information including:
- IP address
- Browser type
- Device information
- Log data
- Usage metrics
- Diagnostics and performance data
Support and Communications
When you contact support, we may collect:
- Support requests
- Emails
- Chat communications
- Feedback or feature suggestions
3. How We Use Information
We use collected information to:
- Provide, maintain, and operate the Service
- Process subscriptions and billing
- Manage authentication and accounts
- Deliver product features and notifications
- Provide customer support
- Improve performance and reliability
- Analyze usage patterns
- Enforce our Terms of Service
- Comply with legal obligations
4. Legal Bases for Processing
Where applicable, we process personal information based on:
- Contract necessity
- Legitimate business interests
- Legal obligations
- User consent for optional features
5. Sharing and Disclosure
We do not sell personal information.
We may share data with trusted service providers that help operate the Service, including:
- Cloud hosting providers
- Payment processors
- Authentication services
- Analytics platforms
- Email delivery services
- Customer support tools
We may also disclose information:
- To comply with legal obligations
- To enforce policies
- To investigate abuse or fraud
- In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain information as long as necessary to:
- Provide the Service
- Maintain accounts
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Retention periods vary depending on the type of data.
7. Security
We use safeguards designed to protect personal information, including:
- Encryption in transit
- Access controls
- Monitoring systems
- Secure infrastructure practices
No system can be guaranteed completely secure.
8. International Data Transfers
Information may be processed in countries other than your own, including the United States.
Where required, safeguards may be used to support cross-border transfers.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Access personal data
- Correct inaccurate data
- Request deletion
- Restrict certain processing
- Request data portability
To submit a request, contact:
10. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights.
Sponsorship Manager does not sell personal information.
11. Cookies and Tracking
We may use cookies and similar technologies to:
- Maintain login sessions
- Improve security
- Remember preferences
- Analyze service performance
You may manage cookies through browser settings.
12. Marketing Communications
We may send operational emails regarding:
- Account activity
- Billing
- Product updates
- Security notifications
Users may opt out of non-essential marketing communications.
13. Account Deletion
Users may request deletion of their account by contacting:
Certain information may be retained as required by law.
14. Children's Privacy
The Service is not intended for children under 13.
We do not knowingly collect personal information from children under 13.
15. Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will include a revised Last updated date.
16. Force Majeure
ONE UP GIG SERVICES, INC. shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:
- acts of God
- natural disasters
- internet or infrastructure outages
- cyberattacks
- government actions
- labor disputes
- failures of third-party service providers
17. Limitation of Liability
To the maximum extent permitted by law, the total liability of ONE UP GIG SERVICES, INC. arising from or relating to the Service shall not exceed the total amount paid by the user to the Service in the twelve (12) months preceding the claim.
In no event shall ONE UP GIG SERVICES, INC. be liable for:
- lost profits
- lost business opportunities
- loss of data
- indirect or consequential damages
18. Contact
ONE UP GIG SERVICES, INC.
support@oneupgig.com
(629) 204-4280